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Stuart Horne

HMRC Deputy Director Estate & Location Programme, Service Design & User Experience - HMRC

I have responsibility for Service Design and User Experience in relation estates matters for HMRC who, working with industry experts, are delivering phase 1 Government Hubs.  The Programme is providing inclusive workplaces to support 60,000 HMRC people, together with other Government colleagues, within 13 new buildings.

Following the Covid curve ball we are reviewing arrangements sooner than anticipated to ensure our workplaces best support hybrid working going forward.

My background in Surveying served me well in the early part of the Programme involving the disposal of legacy buildings and acquisition of new estate.  More recently I have had to learn about workplace design including the services provided to users.